HEAD OFFICE
Admiral Way, Doxford International Business Park Sunderland, SR3 3XP
Tel: (0191) 520 4000 Fax: (0191) 520 4001

Arriva plc is one of the largest transport services in Europe, with an annual turnover of some £2 billion..

Arriva is one of the UK’s largest bus operators, with over 6,000 vehicles and is also the largest bus operator in London with around 20 per cent of the capital’s bus services. Arriva operates routes in some of the largest UK urban centres – including Glasgow, Liverpool, Newcastle, Leeds and Leicester – as well as most of the Home Counties and some of the most remote and rural areas of the UK such as routes in the mountains of Snowdonia, Wales. Arriva operates the Arriva Trains Northern rail franchise which provides urban and inter-city passenger rail services across the North of England. It also has a joint venture in the Netherlands with Dutch Rail and operates two rail franchises in Denmark. Arriva Trains Wales / Trenau Arriva Cymru provides interurban, rural and commuter rail services throughout Wales and the border counties of England. Arriva operates a national vehicle rental business in the UK and is engaged in bus and coach distribution.

BOARD OF DIRECTORS
Gareth Cooper, Chairman

Appointed to the Board in March 1999 as an independent non-executive chairman. Substantial experience in both the service and manufacturing industries holding managing director positions within the Marley plc Group and, more recently, as managing director of Crown Berger Limited (1987-1991) and from 1991 to 1997 managing director of Stena Line UK Limited. Currently non-executive chairman of Stena Line UK Limited and White Young Green plc.

Bob Davies, Chief Executive

Appointed to the Board as chief executive in December 1998. Previously chief executive of East Midlands Electricity plc and prior to that finance director of Ferranti International plc (1991-1993) and Waterford Wedgewood plc (1988-1991). Mr Davies is currently a non-executive director of Geest plc. Steve Lonsdale, Executive Director After graduating from the University of Newcastle upon Tyne with a degree in Economics and Accounting joined Coopers & Lybrand in 1978, Steve qualified as a Chartered Accountant in 1981 and spent eight years working in the profession in the UK and overseas. Joined the Group in 1987 as group accountant and was appointed to the Board in 1991 as group finance director with responsibility for finance, tax and treasury.

David Martin, Executive Director
After graduating in Business Studies, David qualified as an accountant in 1977 and held a variety of general management positions before joining the bus industry in 1986. He led a management buy-out of an East Midlands based bus company and was involved in the acquisition of National Express and subsequent management buy-outs leading to the creation of British Bus Group Limited. He joined the Group in 1996 following the acquisition of British Bus and was appointed to the Board in February 1998 with responsibility for the Group’s international operations and development.

Steve Clayton, Executive Director
After graduating with a London University degree in Geography, Steve joined London Transport in 1975 and held various operational line management positions in the London area. In 1985 he was seconded to provide bus consultancy services to Mexico City. In 1988 he was appointed managing director of one of the privatised London bus companies, Leaside Bus Company Limited, and joined the Group in 1994 on the acquisition of Leaside. Steve was appointed to the Board in February 1998 with responsibility for the Group’s UK Bus operations.

Mark Saxton, Executive Director
Mark was appointed to the Board in February 2000 as Group Human Resources Director. Mark graduated from the University of Western Australia and gained an MSc from the Department of Management at Bath University. He has lived and worked in eight different countries holding various managerial positions, the last twelve years of which were with Cadbury Schweppes where he was Vice President Human Resources for the European Beverages Division (1988-1992), Managing Director of the Austrian Bottling Company (1992-1997) and latterly Vice President Human Resources of the International Beverages Division (1997-2000).

Simon Batey, Non-Executive Director
Simon joined the board as a non-executive director in September 2003. After he graduated from Oxford, Simon worked for Armitage and Norton (now part of KPMG) where he trained and qualified as a chartered accountant and worked in a number of management posts. He joined the board at United Utilities plc as group finance director in 2000. Before this appointment he was group finance director of AMEC Plc from 1992 and prior to that was deputy finance director.

Euan Cameron, Executive Director
Mr Cameron joined Arriva in January 2001, as managing director of Arriva’s UK rail division, and was appointed to the main Board as an executive director in May 2001. Previously group operations director and a member of the Board of Prism Rail, Mr Cameron was also managing director of WAGN and C2C train operating companies.

Michael Allen, Non-Executive Director
Appointed to the Board as an independent non-executive director in June 1997, Mr Allen sits on the Board’s Audit, Nomination and Remuneration Committees and chairs the Remuneration Committee. Veronica Palmer OBE, Non-Executive Director Mrs Palmer joined the Board of Arriva plc as an independent non-executive director in September 2001. Until June 2001, she was Director General of the Confederation of Passenger Transport UK, a post she had held since 1989. A member of the Commission for Integrated Transport, Mrs Palmer is also on the Board of the British Tourist Agency.

Sector: Rail, road & freight. Activities: Passenger services, vehicle rental, bus and coach distribution.
Status:
Full. Market Cap: (31 Oct 03) £766m.
P&L:
(31 Dec 02) Turnover £2,084m, pretax £80.6m.
Ord Capital:
(31 Dec 02) 200m 5p Ords. (25 Feb 03) Barclays PLC
4.03%, Legal & General 3.16%, Dirs 0.48%.
Registrars: Computershare Investor Services PLC, Bristol.
Tel: (0870) 702 0000.
Executive Directors:
Davies, Robert John ( Bob), LLB FCMA CIMA; app Dec 98, (Chief Executive), (219,002 Ords; 657,657 Incentive shrs). Lonsdale, Stephen Philip ( Steve), BA FCA; app Jun 91, (Group Finance Director), (172,365 Ords; 309,850 Incentive shrs). Martin, David Robert, BA FCMA MiMgt; app Feb 98, (International Ops & Development Director), (431,143 Ords; 397,200 Incentive shrs). Clayton, Stephen John ( Steve), BA FCIT MiMgt; app Feb 98, (UK Bus Operations Director), (35,000 Ords; 387,192 Incentive shrs). Saxton, Mark, BA MSc; app Feb 00, (Human Resources Director), (92,742 Ords; 175,332 Incentive shrs). Cameron, Euan Alexander Robert, MSc; app May 01, (10,000 Ords; 186,088 Incentive shrs).
Non-Executive Directors:
Cooper, William (Gareth), BSc FCIT [Rem, Aud]; app Mar 99, (Chairman); Allen, Michael John, FRICS [Rem, Aud]; app Jun 97, (1,158 Ords); Palmer, Veronica, OBE [Rem, Aud]; app Sep 01. Company Secretary: Turner, David Paul, BA FCIS. Dirs Pay: (31 Dec 02) Total (incl pension costs) £2.40m (£2.24m); Ave overall £218,273 (£224,200); Ave higher paid £239,350 (£248,278). CH (excl pension conts) £70,000 (£70,000); HPD £554,596 (£541,352).
Employees:
(31 Dec 02) 31,268 (31,253). Total pay £663m (£613m); Ave pay £21,207 (£19,624).
Treasurer:
Hall, Brian, ACMA AMCT. Legal Officer: Applegarth, D C J. Chief Accountant: Hibbert. PR Officer: Evans, I J. Property Manager: Baird, J A H, MRICS. Insurance Manager: Turner. Personnel Officer: Saxton.
Bankers:
HSBC Bank PLC; Barclays Bank PLC.
Fin Advisors:
Rothschild (N M). Brokers: Merrill Lynch International.
Auditors:
PricewaterhouseCoopers, Newcastle upon Tyne
Solicitors:
Dickinson Dees, Newcastle upon Tyne; Pinsents, Birmingham. Fin Pr: Gavin Anderson & Co (UK) Ltd. Ins Brokers: Aon Risk Services, Newcastle upon Tyne.

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